(Junior) Qualitative Researcher (Customer Experience)





New projects have appeared on our horizon. Therefore, we are looking for a new person to join our Consulting Team in the field of qualitative research. This person would help us to better understand people’s needs, habits and motivations to make people’s interactions with complex systems more pleasant (complex systems are companies, IT systems, applications).

We recruit fully remotely in 3 stages:

  • at the beginning, we will invite you to an online meeting with Anna Woźniak – your prospect manager and Agnieszka Fijarczyk - recruitment leader,
  • the next step will be a practical task (that we will tell you more about at the meeting) with a short presentation of this task,
  • in the end, you can meet with the rest of our research team as the team work is very important for us.
  • Anna



    Consulting Manager

Your tasks & duties

  • plan and conduct qualitative research (mainly IDIs) to deliver findings and insights about customers’ experiences, their motivations and needs throughout the entire customer journey,
  • run usability tests for digital touchpoints to improve user experience,
  • support the design team to help conceptualize and create customer-centric solutions across the entire product lifecycle,
  • cooperate closely with agile, cross-functional teams (mainly researchers, service designers, business consultants, UX designers).

Main requirements

  • 1+ year of qualitative research experience (online, offline)
  • Fluent in German, good command of English
  • Knowledge of different research methodologies
  • Familiar with the concept of CX/ UX/ EX

Nice to have

  • Psychology, Sociology or related academic background
  • Experience in quantitative research or/ and analytics

We offer you

  • deepening your knowledge in the fields of human experience,
  • getting new practical experiences in research techniques,
  • great team of supportive people,
  • flexible working hours (we start workday between 8 and 10 AM)
  • hybrid working or fully remotely if you live outside – then 1-2 days in month in the office in Warsaw),
  • private medical care and foreign languages courses,
  • co-financing of the sports package and group insurance,
  • internal trainings and events (we are happy to share knowledge within the team and between departments),
  • external events (we participate in industry conferences, dedicated courses),
  • the possibility of using a company car (for business and private needs),
  • many opportunities to integrate with the hy!Team: we have a carnival party, picnics, we plant trees together, we have created an activity program - hy!Time – in which we join interest groups and spend time together outside of work.; we also do sports together and we convert the collected kilometers into PLN that we donate to charity,
  • we care a lot about our individual potential, and we want to give you the best opportunity to develop it with us. That’s why, after the probation period, you will receive an invitation to FRIS® or Facet5 questionnaire.
  • We appreciate having an impact on what is happening in our company that is why we created a Participatory Budget. We, as employees, decide how to spend portions of an annual company budget – it can be on different activities or on equipment. The most important is that these things must be usable and available to everyone in the company.

This is probably not all, but we will gladly tell you about other aspects of our hy!Culture during the meeting.

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