CX Consultant

Warszawa

Łódź

Toruń

We are looking for an experienced and agile - oriented Consultant with excellent German language skills and fluent English to provide support to our rapidly growing Digital Transformation consulting practice across the DACH market.  

We need a master of interpersonal and communication skills with strong research background who can support a program's diagnostics surrounding customer challenges implementing initiatives that improve customer experience.  

If you are looking for opportunities for taking part in amazing projects like that: www.hycom.pl/works.html, keep reading and apply! 

Your tasks & duties

  • providing consulting support to customers, this may include assessment design, change management consulting, program data analysis and interpretation, executive presentations, action planning consulting,
  • conducting research projects on the basis of which we deliver further support for the clients,
  • being a connection between the client goals and sales, consulting, and product development activities,
  • being up-to-date with the Customer Experience and Digital Channels area.

Main requirements

  • you have 3+ year experience working with clients on customer related topics or service design,
  • you graduated in Psychology, Behavioral Science or related field,
  • you have a blend of agency-side experience as well as internal-client experience is ideal, although candidates from either side will be considered,
  • you have experience in working with large enterprises,
  • you have strong writing and presentation skills,
  • you are consultative and relationship builder who can quickly understand client needs and requirements,
  • you know both - German and English fluently

We offer you

  • private medical care and foreign languages courses, 
  • co-financing of the sports package and group insurance, 
  • internal trainings and events (we are happy to share knowledge within the team and between departments), 
  •  external events (we participate in industry conferences, dedicated courses), 
  • the possibility of using a company car and a drone (for business and private needs), 
  • many opportunities to integrate with the hy!Team: we have a carnival party, picnics, we plant trees together, we have created an activity program - hy!Time – in which we join interest groups and spend time together outside of work.; we also do sports together and we convert the collected kilometers into PLN that we donate to charity. 

This is probably not all, but we will gladly tell you about other aspects of our hy!Culture during the meeting.

Follow us on Linkedin and our blog

If you have any questions, contact:

;

This website uses cookies. You may decide on the use of cookies by selecting the appropriate settings on your browser.