Senior Service Designer

Munich

Toruń

Warszawa

Łódź

We are looking for an experienced Service Designer with German language skills and fluent English to provide support to our rapidly growing Digital Transformation consulting practices across the DACH market.

We need a master of interpersonal and communication skills and a digital business enthusiast who can support our clients in creating concepts and defining digital solutions that will realize the goals of the company and customers.

If you are looking for opportunities for taking part in amazing projects like that: www.hycom.pl/works.html, keep reading and apply!

Your tasks & duties

  • performing User Research always together with another Designer or Researcher to make sure we are asking the right questions in order to get the right answers,
  • creating the User Journey Map so we can identify pain points and issues that need to be addressed in a given service,
  • recognizing and addressing business needs of our clients (B2B),
  • planning and executing co-creation workshops with stakeholders, in order to support UX and IT Delivery team in creating most viable, digital solution for a given problem,
  • using the available resources to support prototyping services in order to validate ideas and iterate on it,
  • designing the Service Blueprint and preparing it to be presented and delivered to the client,
  • developing consulting capability in lean product development and agile culture area.

Main requirements

  • you have proven experience in a service design role in a consulting or digital/ e-commerce organization – 4 years +,
  • you have a problem-solving, learning-by-doing mindset and a positive attitude,
  • your communication skills are excellent - especially English and German business professional level is crucial,
  • you have an experience in design of digital projects,
  • you are open to travel across the DACH region,
  • you know what Design Thinking is,
  • you are Design-Driven and User Centric,
  • you know how to plan and execute User Research and extract Insights from it,
  • you know how to design a User Journey Map,
  • you understand the three basic service moments: Before, During and After,
  • you understand what Touchpoints and Channels are,
  • you understand the differences between Front stage and Back stage,
  • you know what pain points and moments of truth are,
  • you know how to plan and execute co-creation workshops with stakeholders,
  • you use the available resources to support prototyping services and validate ideas,
  • you know how to design a Service Blueprint and prepare it to be presented and delivered
    to the client,
  • you have a skill to connect threads related to customer needs, business requirements, current market trends and knowledge how a designed solutions may function in a real environment.

Nice to have

  • Experience in designing services in one of the industries is warmly welcome: telecommunications, manufacturing, energy sector, finance.

We offer you

  • exciting and challenging projects with high strategic relevance for renowned companies,
  • opportunity to actively shape the growth story of hycom.digital GmbH,
  • flexible working time,
  • creative work and opportunities of self-development,
  • friendly, professional working environment.

This is probably not all, but we will gladly tell you about other aspects of our hy!Culture during the meeting.

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If you have any questions, contact:

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