we design & develop e-commerce & e-care with customers at the heart

hycom
helps you

  • increase
    your sales

  • get more
    satisfied
    customers

  • rise your
    customers value
    over time

  • easily manage
    your offers
    and stay agile

  • get dependable
    and cost-effective
    solution for
    sales and service

  • fell risk-free
    and well-serviced

we are hycom

a multidisciplinary team of more than 250 consultants, designers and engineers. We set a unique blend of disciplines necessary to design and deliver a successful digital transformation focused on your customer.

what we do

hycom creates and helps to use the most sophisticated omnichannel e‑commerce, service and engagement solutions using SAP Hybris and Oracle ATG technologies. We build innovative platforms combining all customer touch points: internet, POS, mobile, call center, to deliver one amazing customer experience.

services and products

  • telecommunication
  • financial services
  • energy & utilities
  • media & entertainment
  • consumer products

customer oriented applications and platforms

  • sales and e-commerce
  • service and e-care
  • communication and engagement

omnichannel

  • web
  • mobile phone
  • point of sale
  • call centre

consistent user experience

SAP Hybris Commerce implementation for Orange Polska
ATG WebCommerce eshop implementation for Tmobile Germany
hymate platform
hyPOS application displayed on a wall screen
product recommendation application for T-mobile built on Hyper
hycom staff supporting students

what
we did

  • coherent user experience

  • higher conversion

  • user-friendly consultant's panel

  • easy offers management

hycom works together with Orange as long time partner to design and deliver best class experience using integrated digital business platforms like SAP Hybris and Oracle ATG

what
we did

  • Fast 0,6s first paint 4,2s fully loaded

  • +10% mobile sales

  • +15% visits

  • consumer rating from GOOD to VERY GOOD

Our main challenge was to make T‑Mobile Germany consumer journey easy, fast, pleasant and successful.
hycom was core of the international team developing homogenous e‑commerce and self‑service environment for T‑Mobile Germany. System is now ranked as 7th fastest web applications in Germany.

what
we did

  • higher conversion

  • more satisfied customers

  • automatization of sales and e-care

  • conherent user experience

hyMate conversational sales platform increases conversion by creating conversations and communicating with your customers the way they’re used to

what
we did

  • POS experience integration

  • targeted content

  • faster buy decision process

hyPOS is one of our products expanding e‑commerce experience into points of sale or service. It can display targeted content from e‑commerce platforms on nearest screen to deliver the most appropriate message aligned with customer profile, product consumption and areas of interest

what
we did

  • customer-facing self-care and e-commerce portals

  • effective delivery

  • ready-made tools for customer database management

  • full access from multiple devices

hyper is our own platform for effective delivery of customer-facing applications: self‑care, portals and e‑commerce. It was used to bulid product recommendation application for T‑mobile points of sale

what
we did

  • innovation

  • best user experience

  • a unique challenge

Every hycom team member can devote 10% of working time for own projects. In one of such projects hycom team supported academic staff in developing an extremely economic combustion engine vehicle that competes in the international Shell Eco‑Marathon event

our clients and partners

we gained our experience working for top European service companies

our partners help us deliver most up‑to‑date solutions to our clients

technological
partners

implementation
partner

we're a
member of

We are
hiring

say hy
to the future.