Long-term partnership with Deutsche Telekom
Several years of partnership with one of the leaders in the telecommunications industry have brought us remarkable experiences, trust and lots of great projects.
Improving UPC customer experience with the Total Experience approach
How Hycom helped UPC reduce number bill-related calls by half using Total Experience design approach
8 benefits of Google Anthos for business, development and security
Reflections after the first implementation of Google Anthos in Europe at UPC Poland
TM Forum Open API - POC for Orange Poland
Hycom’s PoC based on decoupled, cloud native applications and has been realized in cooperation with Google and Orange Poland.
Creating Customer Experience
Creating Customer Experience is a guide on how to create and improve customer experience with digital technologies. It will help with understanding what they expect, put them at the centre of activities and then design and implement the experiences they will love.
Hycom Employee eXperience - HEX
Listening, understanding, and acting to foster communication and team spirt in remote teams
Customer Experience Mapping in innogy Poland
innogy Poland together with Hycom completed Customer Experience Mapping project.
Moje UPC – The omnichannel digital customer service
New solution architecture was designed to enable rapid, modular implementation, modification of solutions, and above all, independence and exchangeability of technological components.
Complex offers easy to buy
Hycom develops and maintains digital business platform for one of the biggest Polish operators, Orange Polska. We work in a partnership cooperation model.
Loyalty building Self-Service in energy - ENCO
Digital transformation converts energy companies from commodity providers into a convenient lifestyle enablers.
Omnichannel engagement platform - Omnitel
Omnichannel digital commerce and service platform for telecommunications.
Excellent CX in B2B
Śnieżka made effective use of the knowledge about its customers to focus on solving most important issues first and moving on into perfecting the system.
Easy and clear mobile subscriptions
Hycom with Orange – one of the biggest Polish telecom companies - designed and developed a new portal for nju.mobile.