InPost. A business that understands the customer - how do the best do it?
InPost is constantly investing in technology, including mobile apps and parcel machines. This reduces customer service costs, but also increases the convenience of parcel delivery.
Śnieżka made effective use of the knowledge about its customers to focus on solving most important issues first and moving on into perfecting the system.
Will Big Data and Hyper-Personalization replace research projects on Customer Experience in the energy and utilities sector?
The amendment to the Energy Law forces energy companies to shift to a customer-centric model. Consumers will gain access to a price comparison tool and the ability to change providers in less than 24 hours.
