Transform Customer Interactions with a Self-Service Platform

Empower your customers, cut service costs, and accelerate your business growth  with customized self-service solutions.

Cost-Effective Operations

By reducing the need for direct support, you save on operational costs and improve your bottom line.

Scalable and Flexible

Our platforms grow with your business, so you can meet increasing demand without compromising the quality of service.

Customer Satisfaction

A well-designed self-service platform boosts customer satisfaction, offering quick and easy access to essential information and tools.

Flexible self-service platform built with future-proof composable technology

B2C & B2B customers
Ticket systems and fault clearance management
Settlements & payments
Uniform offers across all product lines
Cross- and up-sell
AI Chat
Mobile Apps

What makes our self-service platforms unique?

Rapid Implementation - Go to Market in just 4 months

MACH Architecture - A Composable approach for flexibility and a seamless omnichannel experience

CMS - possibility to add and manage the content to inform, educate and create upsell campaigns.

Ready to use platform - predefined features and UX/UI

Bring your Self-Service to the next level with our tailored approach

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All articles

Self-service
Customer experience
Technology consulting

What do utility customers expect from modern self-service applications, and why are traditional portals insufficient?

A robust portal and self-service application serve as a gateway for users to interact with your service. To meet these expectations effectively, it's imperative to understand customers' expectations and provide features that cater to their diverse needs most efficiently and flexibly.

Self-service
Energy
Digital transformation
Case study
UX/UI
MACH
Cloud

Revolution in customer service at Orange Energia

With rising demand for efficient customer self-service and the need for scalability, Orange Energia decided to overhaul its digital services. The Hycom team conducted a quick "fit gap" technology analysis. The result was a new self-service portal built on Enyu architecture with the MACH concept, hosted on Cloud. In the first few weeks after launch, the portal attracted nearly 10,000 logins.

Technology we use

Choose the service that will help you tackle your company's challenges head-on

Software Development and Consulting
From Vision to Implementation: Empower your business with our IT development and consulting services. Leverage Hycom expertise in creating digital solutions that fully utilize your technology, giving you a competitive edge in the market.
- Custom Software Development
- Solution Scaling
- Mobile App Development
- SAP Development
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Customer Experience Consulting
From Feedback to Loyalty: Enhancing customer experience for greater profitability. Boost your client satisfaction with our methodology, tested in multiple projects, to improve every interaction between your business and your customers.
- Customer Research
- Customer Journey Mapping
- Content Strategy
- CX Consulting
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Digital Strategy
From Concept to Market: Maximize the potential of your digital solution with our strategic approach to drive growth, enhance user engagement, and achieve industry leadership.
- Market Research
- Digital Strategy
- System Architecture
- Roadmapping
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UX/UI Design
From Concept to Interaction: Transform your design ideas into engaging user experiences. Apply UX principles to ensure intuitive and rewarding user interactions, driving customer engagement and satisfaction.
- Concept Validation and Testing
- UX and UI Design
- Design System, Information Architecture and Navigation Design
- UX Audit
Learn more