Transform Customer Interactions with a Self-Service Platform
Empower your customers, cut service costs, and accelerate your business growth with customized self-service solutions.
Cost-Effective Operations
By reducing the need for direct support, you save on operational costs and improve your bottom line.
Scalable and Flexible
Our platforms grow with your business, so you can meet increasing demand without compromising the quality of service.
Customer Satisfaction
A well-designed self-service platform boosts customer satisfaction, offering quick and easy access to essential information and tools.
Flexible self-service platform built with future-proof composable technology
B2C & B2B customers
Ticket systems and fault clearance management
Settlements & payments
Uniform offers across all product lines
Cross- and up-sell
AI Chat
Mobile Apps
What makes our self-service platforms unique?
Rapid Implementation - Go to Market in just 4 months
MACH Architecture - A Composable approach for flexibility and a seamless omnichannel experience
CMS - possibility to add and manage the content to inform, educate and create upsell campaigns.
Ready to use platform - predefined features and UX/UI
Bring your Self-Service to the next level with our tailored approach
Need expert knowledge in digital sales and service transformation? You've come to the right place!
Technology we use
Choose the service that will help you tackle your company's challenges head-on
Software Development and Consulting
From Vision to Implementation: Empower your business with our IT development and consulting services. Leverage Hycom expertise in creating digital solutions that fully utilize your technology, giving you a competitive edge in the market.
Custom Software Development
Solution Scaling
Mobile App Development
SAP Development
Customer Experience Consulting
From Feedback to Loyalty: Enhancing customer experience for greater profitability. Boost your client satisfaction with our methodology, tested in multiple projects, to improve every interaction between your business and your customers.
Customer Research
Customer Journey Mapping
Content Strategy
CX Consulting
Digital Strategy
From Concept to Market: Maximize the potential of your digital solution with our strategic approach to drive growth, enhance user engagement, and achieve industry leadership.
Market Research
Digital Strategy
System Architecture
Roadmapping
UX/UI Design
From Concept to Interaction: Transform your design ideas into engaging user experiences. Apply UX principles to ensure intuitive and rewarding user interactions, driving customer engagement and satisfaction.
Concept Validation and Testing
UX and UI Design
Design System, Information Architecture and Navigation Design
UX Audit
Maciej Macias
Head of Energy & Utilities Sector
Ready to maximize your IT solutions? Schedule a free consultation today!