Śnieżka made effective use of the knowledge about its customers to focus on solving most important issues first and moving on into perfecting the system.
Digitalization of the sales process through the introduction of a B2B eCommerce platform at Osadkowski
Osadkowski sp. z o.o. specializes in plant protection, seeds, and crops. Leading in cooperation with Polish farms, it builds its market position through trust and professional services. To meet farmers' needs, Osadkowski launched a modern and user-friendly eCommerce platform to support local communities and invest in the Polish countryside.
With rising demand for efficient customer self-service and the need for scalability, Orange Energia decided to overhaul its digital services. The Hycom team conducted a quick "fit gap" technology analysis. The result was a new self-service portal built on Enyu architecture with the MACH concept, hosted on Cloud. In the first few weeks after launch, the portal attracted nearly 10,000 logins.
The energy sector is shifting dramatically due to deregulation, sustainability, and changing customer expectations. In this volatile market, utilities like Salzburg AG are reinventing strategies. To improve customer experience, Salzburg AG launched the "One Face to the Customer" program, transitioning from a traditional utility to a modern, service-oriented entity for both B2B and B2C customers.
Cerrad's international expansion fueled by advanced B2B eCommerce platform
Cerrad's business strategy has been impacted by the COVID-19 pandemic, the war in Ukraine, and rising fossil fuel prices. To cut costs, Cerrad implemented a hybrid eCommerce and customer self-service platform using the Hycom Accelerator Prosperer. This solution was completed in under six months, reducing development costs and expanding Cerrad's market reach.
Improve UPC customer experience with total experience approach
UPC Poland, part of the iliad Group, provides TV, internet, and phone services to over 1.5 million customers. To enhance customer experience and cut costs, they wanted to have a great digital self-service portal to prevent service cut-offs, confirm payments, and clarify billing details. Read how Hycom helped improve these features and also redesigned invoices, which reduced call center inquiries by about 30%.
