Drive Profitability with Personalized eCommerce Services to Increase Customer Retention

Enhance your self-service and eCommerce platforms to improve the customer experience, unlock savings and expand the palette of opportunities for telecom customers.

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Identify your challenge and find effective solutions

Your business needs

Integration of technologies and data
Connect diverse technologies to ensure compatibility between legacy and new systems. Eliminate data silos, enhance scalability, and security, providing a consistent customer experience across all platforms.
Scalable IT infrastructure 
Develop a scalable IT infrastructure - address performance bottlenecks proactively and prevent system failures, ensuring efficient and reliable operations as the company expands.
Data management and real-time access 
Implement advanced data management systems to ensure real-time access, improving decision-making and responsiveness to market changes.

Our recommendation

IT development and consulting

Your business needs

Power up the self-service capabilities
Deliver self-service capabilities that reduce operational costs, enhance customer interactions, and create unique value propositions in a competitive landscape.
Innovative service models
Craft custom service models that meet individual customer needs, driving growth and distinguishing you in a competitive market.
Personalized solutions
Enhance personalization by tailoring self-service and eCommerce offerings to drive customer engagement and lower the cost to serve.

Our recommendation

Solution Strategy

Your business needs

Integration of customer journeys across touchpoints
Integrate the customer journey across online portals, mobile apps, and in-store experiences to boost customer satisfaction and eliminate service inconsistencies.
Content strategy that drives interest
Design cohesive, up-to-date, and relevant content that meets customer needs, drives engagement, and positions your brand as an industry leader.
Effective problem resolution mechanisms
Implement advanced self-service solutions with robust mechanisms to resolve complex issues, and reduce the need for customers to contact support for assistance.

Our recommendation

Customer experience consulting

Your business needs

Boost engagement and interaction rates
Optimize the design and use of interactive elements and features to significantly amplify user engagement rates.
User-centered design approach
Focus on a user-centric approach to enhance the overall experience. Prioritize user needs in design to improve navigation and information architecture on websites and applications.
Consistent cross-platform design
Implement a unified design strategy across all platforms (desktop, mobile, tablet) to ensure a cohesive user experience.

Our recommendation

UX design

Jan-Mathijs Eijt

Business Owner IT, Deutsche Telekom

“Together we elaborate on new features that elevate customer experience and sales records. Hycom’s flexibility and attitude combined with vast technical skills portfolio is a key to success when adjusting IT delivery to current business needs and requirements.”

High-quality digital self-service with future-proof composable technology

B2C & B2B customers
Ticket systems and fault clearance management
Settlements & payments
Uniform offers across all product lines
Cross- and up-sell

Explore our case studies

Backend
Frontend
Telecommunication
Software development
Technology consulting

Long-term partnership with Deutsche Telekom

Since 2016, Deutsche Telekom has been working with Hycom to improve its B2C and B2B eCommerce systems, develop sales platforms and integrate internal order management systems. Hycom's 50 specialists, including developers, analysts and IT architects, work closely with DT product owners, led by experienced scrum masters. The introduction of Hycom scrum teams has brought a significant change in DT's IT strategy, streamlining project execution.

Self-service
eCommerce
Telecommunication
Customer experience

What we learned from designing a multi-channel sales platform in the telecommunications industry

Delivering an omnichannel telecom platform for different users is challenging, as it involves contracts with or without devices, various payment options, and bundles with TV, VAS, utilities, and financial services. This complexity surpasses standard retail eCommerce transformations. Learn how we guide companies through the design and technology development process, ensuring a comprehensive business transformation, not just an IT implementation.

Future-ready business insights

Self-service
Energy

Introducing dynamic tariffs: implications for customers and utilities

Europe's energy landscape changes with dynamic tariffs that adjust based on real-time market conditions and demand. This flexible pricing can save customers money and help utility companies by encouraging off-peak electricity use, thus improving grid stability.

Read on to understand the implications for utility companies.

Self-service
Customer experience
Technology consulting

What do utility customers expect from modern self-service applications, and why are traditional portals insufficient?

A robust portal and self-service application serve as a gateway for users to interact with your service. To meet these expectations effectively, it's imperative to understand customers' expectations and provide features that cater to their diverse needs most efficiently and flexibly.