Customer Service portal and mobile app for the Energy and Utilities

Reduce service costs - let your customers handle their requests online. Use a composable platform pre-integrated with the SAP ecosystem, including S/4HANA for Utilities and SAP Sales Cloud.

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Satisfied customers

Lower cost-to-serve

Rapid business results

Benefits

Digitize requests to cut service costs

By digitizing payment, invoice, and customer data management tasks, you can significantly reduce customer service costs, allowing your team to focus on more complex issues.

Improve customer service levels

Encourage customers to use self-service channels for a smoother experience, improved satisfaction, and faster handling times.

Engage and support your customers in challenging energy situations

Motivate your customers to set personal energy goals and manage their power consumption. Provide advice, recommendations, education, and timely notifications to support them.

All product lines in one unified platform

B2C and B2B customers appreciate the convenience of self-service. Consolidating all Energy and Utility product lines into one platform offers a streamlined and improved customer experience.

Rapid results with a flexible business and IT solution

Ready components and extensive SAP integration ensure smooth, fast implementation. The composable platform allows customization at all levels to address new requirements and challenges in the energy transformation.

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Key features

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All products and services in one place for every customer

Electricity, gas, district heating, and water supply services are accessible together with distributed energy resources like PV, storage, and e-mobility offering
Supplementary offers like broadband, and other telecom services
For both: B2B and B2C accounts
Multiple touchpoints: portal, self-service, mobile apps
Backoffice for consultants included