Customer Service portal and mobile app for the Energy and Utilities
Reduce service costs - let your customers handle their requests online. Use a composable platform pre-integrated with the SAP ecosystem, including S/4HANA for Utilities and SAP Sales Cloud.
Satisfied customers
Lower cost-to-serve
Rapid business results
Benefits
Digitize requests to cut service costs
By digitizing payment, invoice, and customer data management tasks, you can significantly reduce customer service costs, allowing your team to focus on more complex issues.
Improve customer service levels
Encourage customers to use self-service channels for a smoother experience, improved satisfaction, and faster handling times.
Engage and support your customers in challenging energy situations
Motivate your customers to set personal energy goals and manage their power consumption. Provide advice, recommendations, education, and timely notifications to support them.
All product lines in one unified platform
B2C and B2B customers appreciate the convenience of self-service. Consolidating all Energy and Utility product lines into one platform offers a streamlined and improved customer experience.
Rapid results with a flexible business and IT solution
Ready components and extensive SAP integration ensure smooth, fast implementation. The composable platform allows customization at all levels to address new requirements and challenges in the energy transformation.
Check how Enyu can help your business
Key features
All products and services in one place for every customer
Electricity, gas, district heating, and water supply services are accessible together with distributed energy resources like PV, storage, and e-mobility offering
Supplementary offers like broadband, and other telecom services
For both: B2B and B2C accounts
Multiple touchpoints: portal, self-service, mobile apps
Backoffice for consultants included
Targets for energy consumption and real-time reports
Smart meter data with real-time reports on the consumption
Automatic reminders to update manual readings if applicable
Individual consumption goals with notifications
Customer-specific push notifications and Information
Reminders on upcoming payments
Notifications on maintenance breaks
Help in case of outages and failures
Cross-selling other products and services
Report cases to your customer service team
Customer service agent mode for assisted help
Reporting cases and requests to be handled directly by the customer service team agents
Enyu is available on SAP Store!
Composable MACH architecture provides flexibility and a consistent omnichannel experience
Maciej Macias
Head of Energy & Utilities Sector
Ready to maximize your IT solutions? Schedule a free consultation today!