Self-Service application for the energy & utilities

Trusted Partners

  • Fortum

  • Innogy


Customer requirements


months until commercial launch


backend integrations


pre-integrated components

Reduce costs and improve satisfaction on all ends

Significantly increase your cost efficiency by expanding your customer portal to resolve 80% of enquiries faster and cheaper through a self-service solution. This gives customer service staff time to deal with the most sophisticated tasks.

  • Relief for the customer service staff/ More capacity for more complex requests
  • Satisfied customers
  • Growth through cross- and up-selling
  • Growth through cross- and up-selling

Empower customers and streamline your internal operations

Make it easy for your customer to switch from paper to digital. Our mobile-first approach assures seamless onboarding. Excellent customer experience will empower your clients to use your self-service solution as a one-stop shop ​and communication channel. 

  • Outage and Failure Management
  • Up-to-date settlements & payments
  • All energy products and services in a single place for private and business customers
  • Energy consumption reports

Elevate the backend for a user-beneficial frontend experience

Convince decision makers of the new ​MACH architecture, you can choose and implement best of-breed services in ​your backend for an optimal experience ​in the frontend.

  • Composable platfom
  • MACH architecture
  • API specification
  • Technology stack


Composable approach and M.A.C.H. architecture gives flexibility and allows consistent omnichannel experience


  • E-mobility

  • Content management 

  • Smart metering & manual settings 

  • Customer account 

  • Consumption reports & set your goals 

  • Dashboards 

  • Invoices & Payments 


  • Water 

  • Multilanguage 

  • Heat

  • Up-& cross sell promotion presentation

  • Internet

  • Report a failure and other customer requests 

  • Photovoltaik

  • Contracts

  • Multi locations & B2B accounts 

  • Gas

  • Login and registration 

  • Customer agent mode 

  • In-app noticications

  • Articles & FAQ


  • SAP for Utilities

  • SAP IS-U

  • Payment Online

  • CRM

Some of your questions are not answered?Get in touch with us or have a look at our FAQ.