SAP CX Competence Center at hycom.digital
hycom.digital fully supports digital transformation programmes end-to-end, starting with business strategy, delivering IT solutions, and providing support and further development services.
We provide experienced teams delivering middle-sized and large implementations of online sales and customer service based on SAP solutions.
Our CX oriented consulting services allows us to make the best of SAP CX suite for delivering value, both for the organization and for end customers.
How do we help clients to deliver great value from SAP technology services?
10+ years of experience
Our architects and consultants have been working on ecommerce and online self-service projects for almost 20 years, delivering SAP based solutions since 2010.
12+ SAP C/4HANA projects implemented for the largest manufacturing, consumer goods, and telecommunication companies, incl. BOSCH, Saint Gobain, Orange, Śnieżka.
Certified SAP Professionals
We are an experienced team of 80+ consultants, architects, programmers, and quality assurance engineers with unique knowledge in CX suite and integration with SAP ECC and S/4HANA, together with complex IT legacy landscapes.
SAP dedicated services
We have provided a wide range of SAP dedicated services for various ecommerce solutions at each stage of their maturity:
Starting from delivering whole transformation projects, with DevOps and CI/CD setup,
Optimization of existing implementations in terms of performance, scalability, and configuration management,
Upgrading projects to the latest edition of SAP Commerce,
Migrating SAP into the cloud from the on prem installations, incl. AWS, Azure, and SAP Commerce Cloud v2,
CX consulting team experienced in sales and customer service transformations based on SAP technology.
We work for following top international brands
Services of SAPCX Competence Center
Benefit from skilled SAP specialists and experts
SAP Solution Architects
Responsible for translating the functional and non-functional requirements into an architectural design as well as participating in solution delivery and team leading.
Their role is gathering and analyzing requirements and providing functional expertise and deep business process understanding.
Developers are responsible for backend and integration implementation according to expert recommendations and best practices.
SAP Frontend Developers
Responsible for implementing frontend components in close cooperation with UI and UX designers.
SAP QA Engineers
Their responsibility is defining testing strategy, designing and executing test scenarios, actively taking part in the delivery process.
SAP Cloud Administrators
Cloud environment procurement and configuration with particular emphasis on security and access control.
SAP CI/CD Engineers
Designing and implementing solution delivery pipeline, incl. DevOps approach.
SAP UX Specialist
Responsible for user experience analysis, design and adaptation of SAP accelerators.
Full stack of services to boost your digital transformation
New implementation or planning of migration from the legacy solution:
Solution – customer fit
Concepts and prototyping
New project and new architecture design
Decoupling of frontend, e.g., with Spartacus
UI design system and reusable frontend components
IT road mapping towards business strategy
Audits of existing solutions and identifying bottle necks
Digital Transformation initial advisory
Implementation step where the project team builds and/or migrates to SAP suite with best practices applied.
Development of the solution on three various levels of hycom.digital team involvement:
Our specialists at your team
Cross-competence joint teams
Complete project delivery
And selected complementary services:
Continuous Integration and Continuous Delivery
Performance tests for frontend and backend
MAINTENANCE and DEVELOPMENT services
For existing and already-in-operational-mode projects, we can support you with the following activities:
SAP core solution upgrades to new versions
SAP solution migration onto cloud infrastructure incl. Amazon AWS and Azure
SAP solution migration onto SAP Commerce Cloud v2
Roadmap planning and execution aligned with SAP suite roadmap
Performance audits, diagnosis, and optimization
Static analysis of the project quality
IT scout for improvement recommendations
Our team has gained the following set of professional certificates
SAP Certified Development Professionals
SAP Commerce Cloud Business Users
SAP Certified Product Support Specialists
SAP Cloud Platform Integration
SAP Customer Data Cloud
Accelerate your development with industry savvy teams
We represent not just strong IT skills within SAP suite; we understand your business model and have digitalized business processes using customer-centricity methodologies. Our SAP experts have gained substantial experience, especially in the following industries:
Manufacturing & Consumer Goods
Acceleration of distribution channels with high focus on self-service, order capture optimization, and business partner engagement. Implementation of various digital business models B2B, B2B2B or B2C, B2B2C.
Large product catalogues with distributed data sources among various company databases
Optimized purchasing process for maximum usability and speed, especially for recurring orders
Offering and product recommendations for smoother purchasing decisions
Omnichannel sales and customer service between online, Sales Agents, and other remote channels
Omnichannel commerce and service in digital channels for customer acquisition and retention for convergent offering. Complex product catalogue and offering personalization for various customer segments.
Complex product catalogue bundling with devices, plans, and VAS management for mobile, internet, and tv alike
Customer acquisition and MNP processes fully digitalized
Self-service portals with comprehensive plans and other services management and usage reporting
Retention processes with recommendation and anti-churn policy
Energy & Utilities
Driving customer loyalty in a more and more competitive market. Technology development allows energy providers to "go beyond the meter” and brand-new products and digital services appear and generate new revenue streams.
Unified front office and omnichannel consistency across orchestrated touchpoints
Increased customer loyalty, and churn prevention
Enabling Ecommerce for the new offerings and business models
Extending revenue streams, increasing CLV, and monetizing existing customer base
Relieving Contact Centers, hot-lines, and traditional Customer Service Offices, opening efficient digital channels for two-way communication with customers
Customer Experience Management ensures the highest quality customer experience at every stage and every point of contact with energy providers and subcontractors
Addressing energy-saving and the eco-lifestyle for greater customer satisfaction and loyalty