say hy to hycom | Hycom S.A.

Hycom has a holistic approach to understanding customer behavior and managing experiences

What you get from Customer Understanding

What you get from Experience Strategy

What you get from Experience Management Structuring

Hycom helps companies meet the goals and overcome challenges in the area of Customer Understanding and Experience Management

Customer journeys are too complex, organizational siloes which makes it hard to align business decisions with customer needs

Understanding customer needs & expectations

Too many interactions and touchpoints to easily prioritize, not enough resources, silos – product- and channel-oriented organization

Understanding customer needs & expectations

Difficult-to-recognize "moments of truth" which impact satisfaction, unidentified key drivers of satisfaction

Increase NPS / Customer Satisfaction

Customer Success Initiative

Before offering Experience Management, we wanted to lead by example and implemented Qualtrics Customer XM and Employee XM in Hycom

Utilizing Qualtrics CustomerXM to better understand B2B customer needs, improve relations, and drive service development
Meeting Feedback, Customer Pulse Survey, Project & Milestone Review – are just some examples of how we ask for feedback
98% of our Customers agree that the "Hycom team is supportive/attentive to my needs"