Business transformation consulting

Hycom has helped companies move towards a customer mindset, viewing channels as a whole and converting this knowledge into actionable concepts.

Build solutions outside-in – based on customer expectations
Focus on your company business goals
Improve customer experiences across all touchpoints
Set up environment for lean management and agile delivery

Digital Strategy and Definition of Digital Solutions

People working on the workshop to set goals necessary to take the next actions in customer journey mapping.

A group of people works together to create new Architecture, List of Requirements to define MVP and the Roadmap

Top Problems Solved by Journey-based Definition Of Digital Solutions

We see no connection between digital solutions development and client understanding

We define roadmaps based on customer goals

We have problem to convert customer insights into working solution

We convert customer insight into architecture components using Service Blueprint techniques

We want to deliver to our customers the most valuable solution fast

We define first version of solution in a way that can be delivered in few months and bring maximum value to the customer and the company

Methodologies and Tools

COPC
Strategyzer
SAP
Lean Startup
Minimal Viable Product, Validated Learning
Gartner
Business and Technology, Requirements Definition, Architecture Design Methodology
Mural
Design Thinking Remote Collaboration

Digital transformation of B2B and B2C sales nad customer service channels

Hycom conducted a full range of services: from prioritizing and programming the transformation, mapping of the customer’s journeys, to designing and implementing the new system.
SAP Commerce was the primary platform for digitizing B2B and B2C channels
The solution was integrated with SAP C/4HANA and S/4HANA systems.

Learn more

Transformation of
self-service in UPC

Hycom helped to set up and start the transformation of customer-facing solutions platform by building a self-service application, setting microservices architecture and CI/CD delivery and lean approach to development based on customer understanding.

Building a more intuitive invoice solution that shifts customers towards self-service
The lower number of inquiries in the customer service department, reduced number of calls - Efficient communication with customers
Simplifying self-service & giving customers more control over their payment journeys