Go to homepage

Business transformation consulting

Hycom has helped companies move towards a customer mindset, viewing channels as ​a whole and converting this knowledge​ into actionable concepts.

  • Build solutions ​outside-in – based on customer expectations​
  • Focus on your company ​business goals​
  • Improve customer experiences across​ all touchpoints​
  • Set up environment ​for lean management ​and agile delivery ​

Digital Strategy and Definition of Digital Solutions

Digital ​Strategy

Definition of customer-centric digital-first strategy which affects the whole company and defines clear goals and prioritized initiatives ​to execute​:

  • Defining Company Goals​

  • Customer Journey Mapping​

  • Defining Customer Goals​

  • Prioritization ​

  • Roadmapping

Definition of ​
Digital Solutions​

Digital concepts and definition of digital ecosystems and solutions that will realize goals of the company and its customers​:

  • Service Blueprint​

  • System Architecture​

  • Lean UX​

  • Defining Company Goals​

  • Customer Journey Mapping​

  • Defining Customer Goals​

  • Prioritization, Roadmapping​

  • Mapping Goals into MVP Requirements ​

People working on the workshop to set goals necessary to take the next actions in customer journey mapping.

Setting ​common ground ​and Goal Mapping​

  • Design Thinking workshop gathering all stakeholders from different parts of the organization​

  • Mapping expectations, to capture all the perspectives and identify gaps and barriers between as-is and to-be state​

  • Defined meaning and vision of desired outcomes of the program

The value ​of Customer ​Journey Mapping​

  • Identify end-to-end journeys from ​customer perspective​

  • Connect all available data from research, interviews and company to get insights ​into customer intentions & behaviours​

  • Get solid foundation for improvement initiatives and digital projects​

Service Blueprint ​translates ​customer journeys ​
into requirements ​for the solution ​

  • Translate customer goals and customer insights into high-level system requirements​

  • Precisely relate the requirements with touchpoints and solution modules ​

  • Define integrations requirements for the company backend systems​

System Architecture, Requirements, ​
MVP definition ​and Roadmap​

  • Convert company goals and customers expectations into solution architecture.​

  • Define the first version of the product MVP - kick-start your digital solution.​

  • Set priorities and build a goal-driven roadmap to manage the development of your solution towards delivering value.​

A group of people works together to create new Architecture, List of Requirements to define MVP and the Roadmap

Co-creation

  • We work with our clients in co-creation - collaborative development of new value, ​
    new concepts, new solutions.  ​

  • We work together with company experts, practitioners, stakeholders and customers. ​

  • We use design thinking methods to construct and manage co-creation workshops both on the physical premises of the company and in the on-line collaboration environment.​

Top Problems Solved by Journey-based Definition Of Digital Solutions​

We see no connection between digital solutions development ​ and client understanding

We define roadmaps based on ​ customer goals

We have problem to convert customer insights into working solution

We convert customer insight into architecture components using Service Blueprint techniques

We want to deliver to our customers the most valuable solution fast

We define first version of solution in a way that can be delivered in few months and bring maximum value to the customer and the company

Methodologies and Tools

  • COPC ​

  • Strategyzer 

  • SAP

  • Lean Startup​

    Minimal Viable Product, Validated Learning​

  • Gartner

    Business and Technology, Requirements Definition, Architecture Design Methodology ​

  • Mural

    Design Thinking Remote Collaboration​

Digital transformation of B2B and B2C sales nad customer service channels

  • Hycom conducted a full range of services: from prioritizing and programming the transformation, mapping of the customer’s journeys, to designing and implementing the new system.​

  • SAP Commerce was the primary platform for digitizing B2B and B2C channels ​

  • The solution was integrated with SAP C/4HANA and S/4HANA systems.​

Learn more

Transformation of
self-service in UPC

Hycom helped to set up and start the transformation of customer-facing solutions platform by building a self-service application, setting microservices architecture and CI/CD delivery and lean approach to development based on customer understanding. 

  • Building a more intuitive invoice solution that shifts customers towards self-service 

  • The lower number of inquiries in the customer service department, reduced number of calls  - Efficient communication with customers 

  • Simplifying self-service & giving customers more control over their payment journeys

Learn more

Start successful digital project now

  • Rolf

     

    Kappler

    Head of Manufacturing and Distribution Sector

    rolf.kappler@hycom.digital

    See Rolf Kappler on LinkedIn

  • Marcin

     

    Sulikowski

    Sales Director Poland

    marcin.sulikowski@hycom.pl

    See Marcin Sulikowski on LinkedIn

  • Maciej

     

    Macias

    Head of Energy & Utilities Sector

    maciej.macias@hycom.digital

    See Maciej Macias on LinkedIn

Great Customer
Experience Powered
by Top Class Technology