Service Portal - comprehensive digitalization of installation and service processes

Companies often face complex customer service processes and increasing the efficiency of spare parts sales. Companies operating in the manufacturing and distribution sectors also face difficulties in the area of installer work. This is most often due to the complicated installation process, paper workflow, and lack of access to detailed documentation.

Service Portal, developed by Hycom, is a solution that allows companies to manage installation and service processes in a smarter and more organized way.

It's a platform that will simplify complex tasks and provide better control over every step of the job - from installation to device management.

A mobile app for technicians, a management panel for coordinators, and a customer zone are just a few of the features Service Portal has at its disposal.

Service Portal is a tool that supports both installers and coordinators as well as customers, making it the command center of the entire service management area.

Supported by the most up-to-date artificial intelligence (AI) models, Service Portal is not only a working tool, but also an active assistant to help solve everyday problems.

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• Intuitive service forms for installation, initial startup and service visits.

• Technician Dashboard for task and device management.

• Device identification with QR codes or serial numbers.

• AI assistant to support technicians in real time.

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Service Portal from a service technician's perspective

• Configuration and management of service processes.

• Acceptance workflow for completed service work.

• Immediate generation of warranties after commissioning acceptance.

• Registration of service requests and assignment of tasks to technicians.
  

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Service Portal from a coordinator's perspective

• Preview and evaluation of completed work.

• Immediate warranty after initial start-up.

• Access to detailed product information, manuals and service history.

• AI Assistant for multilingual support and integration with existing systems.
  

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Service Portal from the customer's perspective