Digital platform for manufacturing

Prosperer is a digital platform for manufacturing companies to deliver modern E-commerce solutions that will accelerate commerce operations, allow for substantial business growth and overcomes barriers of systems’ integration.

Benefits

  • Accelerate sales growth:

    With a B2B e-commerce solution in place, companies can reach a broader audience of potential buyers, both domestically and internationally, expanding their market presence beyond traditional boundaries. The solution enables businesses to showcase their products or services in a digital storefront accessible to customers anytime and anywhere, fostering convenience and accessibility.

  • Improved efficiency:

    E-commerce platforms automate essential tasks like order processing and inventory management, it’s provide manufacturing companies with a powerful tool to streamline their
    operations and enhance overall efficiency. With the ability to automatically process and track orders, businesses can significantly reduce manual labor and human error, leading to improved accuracy and faster order fulfillment.

  • Enhanced customer experience:

    An e-commerce platform offers numerous advantages that contribute to a more convenient and personalized shopping experience for customers, ultimately resulting in heightened
    levels of customer satisfaction and loyalty. By leveraging the capabilities of an e-commerce platform, businesses can create a seamless online environment that caters to the unique needs and preferences of their customers.

  • Better data insights:

    E-commerce platforms offer manufacturing companies a wealth of valuable data and analytics that can significantly impact their decision-making processes and overall performance. By harnessing the power of data, businesses can gain valuable insights into customer behavior, sales patterns, and operational efficiency, enabling them to make informed, data-driven decisions.

  • Increased competitiveness:

    In today's digital age, establishing a robust online presence is vital for manufacturing companies seeking to maintain a competitive edge and attract a larger customer base. By embracing the opportunities presented by the online realm, businesses can effectively position themselves ahead of their competitors.

Capabilities

Business
flexibility

Prosperer enables your business to connect with your customers faster by providing:

  • Product catalogs that feature a full range of your product and services

  • Powerful promotion engine

  • B2B sales organization (multiple users on one customer account)

  • Customer quotes

  • Segmented /personalized pricelists

  • Multi-currency

  • Multi-language

  • Multisite support (e.g., for different countries, brands)

  • Built-in PIM and CMS

  • and more...

Consistent
omnichannel

The headless architecture allows consistent experience across multiple touchpoints and assures high-quality end-to-end journey service whether on a web portal, mobile application or chatbot application:

  • eCommerce and self-service web platform (featuring responsive web design)

  • Mobile app

  • Assisted Service Mode (for sales reps)

  • Chatbot

  • and more...

Modular
Architecture

Prosperer architecture is a strong digital foundation that allows using modules that are necessary and gives flexibility for future services. Prosperer architecture and pre-built connectors accelerate integration with numerous systems such as:

  • S/4 HANA or other ERP system

  • SAP CX Solutions or other CRM and marketing automation systems

  • IoT infrastructure

  • and more...

Characteristic

Customers' one-stop location ​for online account management, billing and payments, start and stop services, bonus programs.​

  • Rich, hyper-personalized omnichannel for quotation management and ordering and buying experiences for B2B

  • Digital agility with headless commerce eCommerce platform extendable with microservices technology

  • Delivered in SaaS model in the public cloud environment

  • BTP (Business Technology Platform): Flexible integration tool and ready-to-use integration scenarios

Prosperer extended Capabilities

  • Commerce Organization

    Controllers

    • Budgets

    • Cost Centers

    • Units

    • Users

    • User Groups

    • Permissions

    • Account Summary

    Extended by Prosperer

    • B2B Customer can be attached to multiple B2B Units​.

    • User can easily switch between multiple B2B Units.

    • More granular feature permissions allowing e.g. to restrict price visbility.

    • Ability to assign employees responsible for servicing given B2B Units or B2B Customers.

  • Future Stock

    Controllers

    • The Future Stock Availability feature indicates when inventory is going to be replenished with new stock.

    Extended by Prosperer

    • Future stock visible directly in the product list page.

  • Inventory Display

    Controllers

    • Displaying of product stock levels.

    • Ability to display a threshold value instead of the real amount of stock available for a product.

    Extended by Prosperer

    • Warehouse-level stock information.

    • Support for stock level presentation including "depository warehouses" which are special types of warehouses visible to specific B2B Units only.

  • Commerce Quotes

    Controllers

    • Commerce Quotes enables buyers to create quotes and negotiate the final price of an order using the storefront.

    • Request a quotation from the merchant, if the current order has reached a configurable minimum.

    • Quotation requests and the back-and-forth communication during the negotiation process is handled automatically (the merchant provides his or her response through the B2B Admin Cockpit).

    Extended by Prosperer

    • Support for quotes in Spartacus-based UI.

  • Account Information

    Controllers

    • Through the My Account section, SAP Commerce B2B Accelerator allows users to manage their personal details, shipping addresses, and credit cards saved to the account, as well as view order, quote, and returns history.

    Extended by Prosperer

    • Presentation of additional account information replicated from ERP such as: credit limit, extended billing information.

    • Support for downloading order printouts.

  • B2B Documents

    Controllers

    • Presentation of invoices.

    Extended by Prosperer

    • Convenient listing and printing additional document types: deliveries, invoices​, complaints.

  • Quick Order

    Controllers

    • The quick order feature allows users to quickly add multiple items to their cart. There is also the option to add a single product through the cart page quick form.

    Extended by Prosperer

    • Prosperer allows to add products in the desired quantity directly from product list page.

    • Cart import feature has been extended with the option to import from XLS.

  • B2B Storefront

    Controllers

    • SAP Commerce includes a fully functional B2B storefront example, named Powertools, that is used to help jump-start the customer implementation and easily build and maintain a feature-rich multi-channel B2B commerce solution.

    Extended by Prosperer

    • Prosperer comes with preconfigured, fully-functional storefront configuration containing example data.

  • Spartacus Storefront

    Controllers

    • SAP Commerce comes with a SPA UI based on Spartacus libraries that can be used as a base for developing customer's own storefront UI.

    Extended by Prosperer

    • Prosperer extends the out-of-the-box UI with a new design that is specifically optimized for B2B usage.

    • Prosperer features a new home page that contains elements summarizing last placed orders, invoices status summary, customer support information and news.

  • Multi-Cart

    Controllers

    • SAP Commerce is capable of using the multi-cart mode, but only one cart can be chosen as valid at the moment.

    Extended by Prosperer

    • Prosperer extends the standard SAP Commerce with the ability to work with multiple-carts simultaneously.

  • B2B Checkout

    Controllers

    • The B2B checkout and order process allows a registered customer to make a one-time purchase, schedule a replenishment order, or request a quote.

    Extended by Prosperer

    • Support for self-collection of goods as an additional delivery method.

    • "Notification of demand" orders.

    • Order item-level warehouse selection.

    • Support for depository warehouses in the checkout process.

    • B2B unit-level transaction blockades.

    • Ability to re-order products using a previous order.

  • Product Catalog

    Controllers

    Extended by Prosperer

    • Enhanced support for different units of measure, recalculated on-the-fly​.

    • Ability to enable or disable certain feature visibility on the storefront.

    • Automatic hiding of empty product categories.

    • Category navigation allows to browse through all levels of the product categories structure.

    • Product list page and product details page completely redesigned to present information more relevant for B2B scenarios.

    • Support for variant switching in the product details page.

  • Product Visibility

    Controllers

    • You can restrict the visibility of certain product groups to a user group. This is useful if you want to create multiple product catalogs for various B2B customers.


    Extended by Prosperer

    • Custom visibility logic based on price existence for given B2B Unit.

  • Customized Prices

    Controllers

    • B2B customers may have individually negotiated price lists that can be managed either in SAP Commerce or in the ERP system.

    Extended by Prosperer

    • Price storing & processing optimized for huge number of records (up to 100M price rows).

  • Configurable Products

    Controllers

    • Configuration of complex products based on CPQ (Configure, Price, Quote) rules involves using Prosperer to guide customers or sales representatives through the process of selecting and customizing products according to their needs and preferences. CPQ rules are defined by the manufacturer and are used to ensure that the selected product configuration is valid and meets the customer's requirements.

    • The configuration process in Prosperer relies on selecting from a range of pre-defined product options, such as features, colors, sizes, and accessories, and assembling them into a complete product configuration. The CPQ software uses the defined rules to ensure that the selected options are compatible and that the resulting product configuration is
      valid.

    Extended by Prosperer

    • Configuration of complex products based on CPQ rules​.

  • Investments

    Controllers

    Extended by Prosperer

    Investment handling process including:

    • Investment application submission and replication

    • Investment agreements replication (Sales Scheduling Agreements)

    • Submitting investment orders

  • Customer Service

    Controllers

    • The customer service feature allows users to create customer service requests and interact with customer support agents using messages. The feature is part of the Customer Service Module in SAP Commerce Cloud.

    Extended by Prosperer

    • Prosperer supports enhanced complaint tickets​ that can be related to a specific invoice and contains more detailed information about the problem.


  • Offer Generation

    Controllers

    Extended by Prosperer

    • B2B user can easily generate an offer for her/his customers. The offer can be build based on products catalog available for the B2B user, as well as additional "products" that are not exist in SAP Commerce Product Catalogue, like her/his services, additional products required to do a work.

  • Spare Parts

    Controllers

    Extended by Prosperer

    • Searching and ordering in convenient graphical way, based on main product​.

  • Exporting Feature

    Controllers

    • Export to XLS available only for backoffice users.

    Extended by Prosperer

    • The "Export to XLS" feature refers to the functionality that allows users to export data from the e-commerce platform to the XLS (Excel) file format.

    • This feature is available directly on the storefront for Prosperer users with the appropriate permissions.


  • Controllers

    Extended by Prosperer

  • Commerce Organization

    • Budgets

    • Cost Centers

    • Units

    • Users

    • User Groups

    • Permissions

    • Account Summary

    • B2B Customer can be attached to multiple B2B Units​.

    • User can easily switch between multiple B2B Units.

    • More granular feature permissions allowing e.g. to restrict price visbility.

    • Ability to assign employees responsible for servicing given B2B Units or B2B Customers.

  • Future Stock

    • The Future Stock Availability feature indicates when inventory is going to be replenished with new stock.

    • Future stock visible directly in the product list page.

  • Inventory Display

    • Displaying of product stock levels.

    • Ability to display a threshold value instead of the real amount of stock available for a product.

    • Warehouse-level stock information.

    • Support for stock level presentation including "depository warehouses" which are special types of warehouses visible to specific B2B Units only.

  • Commerce Quotes

    • Commerce Quotes enables buyers to create quotes and negotiate the final price of an order using the storefront.

    • Request a quotation from the merchant, if the current order has reached a configurable minimum.

    • Quotation requests and the back-and-forth communication during the negotiation process is handled automatically (the merchant provides his or her response through the B2B Admin Cockpit).

    • Support for quotes in Spartacus-based UI.

  • Account Information

    • Through the My Account section, SAP Commerce B2B Accelerator allows users to manage their personal details, shipping addresses, and credit cards saved to the account, as well as view order, quote, and returns history.

    • Presentation of additional account information replicated from ERP such as: credit limit, extended billing information.

    • Support for downloading order printouts.

  • B2B Documents

    • Presentation of invoices.

    • Convenient listing and printing additional document types: deliveries, invoices​, complaints.

  • Quick Order

    • The quick order feature allows users to quickly add multiple items to their cart. There is also the option to add a single product through the cart page quick form.

    • Prosperer allows to add products in the desired quantity directly from product list page.

    • Cart import feature has been extended with the option to import from XLS.

  • B2B Storefront

    • SAP Commerce includes a fully functional B2B storefront example, named Powertools, that is used to help jump-start the customer implementation and easily build and maintain a feature-rich multi-channel B2B commerce solution.

    • Prosperer comes with preconfigured, fully-functional storefront configuration containing example data.

  • Spartacus Storefront

    • SAP Commerce comes with a SPA UI based on Spartacus libraries that can be used as a base for developing customer's own storefront UI.

    • Prosperer extends the out-of-the-box UI with a new design that is specifically optimized for B2B usage.

    • Prosperer features a new home page that contains elements summarizing last placed orders, invoices status summary, customer support information and news.

  • Multi-Cart

    • SAP Commerce is capable of using the multi-cart mode, but only one cart can be chosen as valid at the moment.

    • Prosperer extends the standard SAP Commerce with the ability to work with multiple-carts simultaneously.

  • B2B Checkout

    • The B2B checkout and order process allows a registered customer to make a one-time purchase, schedule a replenishment order, or request a quote.

    • Support for self-collection of goods as an additional delivery method.

    • "Notification of demand" orders.

    • Order item-level warehouse selection.

    • Support for depository warehouses in the checkout process.

    • B2B unit-level transaction blockades.

    • Ability to re-order products using a previous order.

  • Product Catalog

    • Enhanced support for different units of measure, recalculated on-the-fly​.

    • Ability to enable or disable certain feature visibility on the storefront.

    • Automatic hiding of empty product categories.

    • Category navigation allows to browse through all levels of the product categories structure.

    • Product list page and product details page completely redesigned to present information more relevant for B2B scenarios.

    • Support for variant switching in the product details page.

  • Product Visibility

    • You can restrict the visibility of certain product groups to a user group. This is useful if you want to create multiple product catalogs for various B2B customers.


    • Custom visibility logic based on price existence for given B2B Unit.

  • Customized Prices

    • B2B customers may have individually negotiated price lists that can be managed either in SAP Commerce or in the ERP system.

    • Price storing & processing optimized for huge number of records (up to 100M price rows).

  • Configurable Products

    • Configuration of complex products based on CPQ (Configure, Price, Quote) rules involves using Prosperer to guide customers or sales representatives through the process of selecting and customizing products according to their needs and preferences. CPQ rules are defined by the manufacturer and are used to ensure that the selected product configuration is valid and meets the customer's requirements.

    • The configuration process in Prosperer relies on selecting from a range of pre-defined product options, such as features, colors, sizes, and accessories, and assembling them into a complete product configuration. The CPQ software uses the defined rules to ensure that the selected options are compatible and that the resulting product configuration is
      valid.

    • Configuration of complex products based on CPQ rules​.

  • Investments

    Investment handling process including:

    • Investment application submission and replication

    • Investment agreements replication (Sales Scheduling Agreements)

    • Submitting investment orders

  • Customer Service

    • The customer service feature allows users to create customer service requests and interact with customer support agents using messages. The feature is part of the Customer Service Module in SAP Commerce Cloud.

    • Prosperer supports enhanced complaint tickets​ that can be related to a specific invoice and contains more detailed information about the problem.


  • Offer Generation

    • B2B user can easily generate an offer for her/his customers. The offer can be build based on products catalog available for the B2B user, as well as additional "products" that are not exist in SAP Commerce Product Catalogue, like her/his services, additional products required to do a work.

  • Spare Parts

    • Searching and ordering in convenient graphical way, based on main product​.

  • Exporting Feature

    • Export to XLS available only for backoffice users.

    • The "Export to XLS" feature refers to the functionality that allows users to export data from the e-commerce platform to the XLS (Excel) file format.

    • This feature is available directly on the storefront for Prosperer users with the appropriate permissions.


Reference Architecture

Prosperer is fully integrated and extends the SAP Commerce ecosystem. Extensions fully follow best practices, recommended technologies, and deployment strategies to ensure a scalable, efficient, and secure deployment.

E-commerce platform for manufacturing

In our experience, the manufacturing industry has many specific needs that can be met with the implementation of Prosperer.

Time to Value

With Prosperer, you can expect fast delivery of your new solution in just 4-6 months. Starting with a Proof-of-Concept approach to show-case our accelerator capabilities with your company data, will further develop your confidence and allows you to evaluate quickly with no financial risk.

For more information, please contact:

  • Rolf

     

    Kappler

    Head of Manufacturing and Distribution Sector