Sales and self-service business platform for the manufacturing and distribution

Prosperer is a platform for manufacturing companies to deliver modern e-commerce solutions

Integrations and processes created to provide consistent experience for customers and Backoffice staff
Performance and scalability by design thanks to cloud infrastructure and flexible integration solutions
Accelerated B2B processes with built-in features and architecture ready to embrace new business models
CX focused: experience design is based on research, co-created and verified with customers

Features that connect design and processes into a great experience

Consistent omnichannel experience

Multiple touchpoints, expected 24/7 perfect transactions processing

Becoming a data-driven company

Data are siloed or not used to generate new value

Empowering sales channels

Limited legacy solutions (e.g., with incomplete customer data) are often the biggest obstacle to empower sales

Accurate and complete product information

Comprehensive information on products is an essential part of great CX but hard to achieve

Digital transformation of B2B and B2C sales nad customer service channels

Hycom conducted a full range of services: from prioritizing and programming the transformation, mapping of the customer’s journeys, to designing and implementing the new system.
SAP Commerce was the primary platform for digitizing B2B and B2C channels
The solution was integrated with SAP C/4HANA and S/4HANA systems.