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Sales and self-service business platform for the manufacturing and distribution 

Prosperer is a digital platform for manufacturing companies to deliver modern E-commerce solutions that will accelerate commerce operations, allow for substantial business growth and overcomes barriers of systems’ integration.

  • Integrations and processes created to provide consistent experience for customers and Backoffice staff​
  • Performance and scalability by design thanks to cloud infrastructure and flexible integration solutions​
  • Accelerated B2B processes with built-in features and architecture ready to embrace new business models​
  • CX focused: experience design ​is based on research, co-created and verified with customers​

E-commerce platform for manufacturing​

Business flexibility ​
enabled by:​

  • Rich product catalogs ​

  • Multisite support (e.g. for different countries, brands)​

  • B2B support (e.g. accounts, contacts, individual prices)​

  • Built-in PIM and CMS​

Consistent customer journey and experience across multiple touchpoints:​

  • E-commerce and self-service web platform​

  • Assisted Service Mode ​(for sales reps)​

  • Chatbot​

Modular Architecture to accelerate integration with:​

  • S/4 HANA  or other ERP​

  • SAP CX Solutions or other CRM and marketing automation systems​

  • IoT infrastructure​

Features that connect design and processes into a great experience​

Design​

  • Simple UI, excellent CX: comprehensive, adjustable ​to your company identity ​design language​

  • Multilingual storefront​

  • Responsive: displayed properly ​on any screen​

  • Integration withan analytics engine​

  • Personalized content based on customer segment or behaviour

Commerce services​

  • Bulk ordering – adding multiple ​products to cart in one action​

  • Importing cart from a file​

  • Fast checkout with pre-filled ​parameters to speed up the process​

  • Multiple payments and shipment methods ​

  • Multiple carts support​

  • Multiple currencies support​

  • Ability to request a quote instead ​of placing an order​

  • Promotion engine to apply ​discount when conditions are met​

Built-in PIM​

  • Consolidated product data from multiple sources​

  • Category and classifications (additional properties) management​

  • Searching, browsing, comparing products​

  • Enriching data (adding pictures, documents, rich descriptions, etc.)​

  • Exporting and importing product data (through xls)​

  • Build edit​

  • Support for multilingual ​product data​

Built-in CMS​

  • WYSIWYG editing in a drag-and-dropway of pages components ​(banners, product carousels, etc.)​

  • Managing navigation (header and footer)​

  • Previewing changes ​on different types of screen​ (desktop, mobile, tablet)​

  • Managing content pages​ (e.g., regulations, FAQs)​

Hycom helps manufacturing companies​ to meet the goals and overcome challenges ​

Consistent omnichannel experience

Multiple touchpoints, expected 24/7 perfect transactions processing

Becoming a data-driven company

Data are siloed or not used to generate new value​ ​

Empowering sales ​channels

Limited legacy solutions (e.g., with incomplete customer data) are often the biggest obstacle ​to empower sales

Accurate and complete product information

Comprehensive information on products is an essential part of great CX but hard to achieve

Digital transformation of B2B and B2C sales nad customer service channels

  • Hycom conducted a full range of services: from prioritizing and programming the transformation, mapping of the customer’s journeys, to designing and implementing the new system.​

  • SAP Commerce was the primary platform for digitizing B2B and B2C channels ​

  • The solution was integrated with SAP C/4HANA and S/4HANA systems.​

Learn more

For more information, please contact:

  • Marcin

     

    Sulikowski

    Sales Director Poland

    marcin.sulikowski@hycom.pl

    See Marcin Sulikowski on LinkedIn

  • Rolf

     

    Kappler

    Head of Manufacturing and Distribution Sector

    rolf.kappler@hycom.digital

    See Rolf Kappler on LinkedIn

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