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Experience design

Hycom has a holistic approach to designing experiences and always cares about ​solid research and verification of ​designs with customers

  • Mixed team of UX designers, service designers, researches and experience consultants​
  • One design practice which is a fusion of UX and CX practices
  • Omnichannel context of experience design​ ​
  • Lean and agile design practices compatible with software delivery processes​

User Experience Design​

What you get​ from Lean UX​

What you get ​from Agile UX

Hycom helps companies overcome challenges ​ in the area of the development of digital touchpoints​

Growing customer expectations related to user experience

Ability to provide fast, stable and resilient web or mobile touchpoints with the best user experience

We have difficulties to managing and maintaining all our digital touchpoints

Scale your touchpoint landscape quickly and effectively while keeping its UX and UI consistent

Diversity of touchpoints make ​ the designing user experience challenging

Design seamless user experiences across touchpoints

Transformation of
self-service in UPC

Hycom helped to set up and start the transformation of customer-facing solutions platform by building a self-service application, setting microservices architecture and CI/CD delivery and lean approach to development based on customer understanding. 

  • Building a more intuitive invoice solution that shifts customers towards self-service 

  • The lower number of inquiries in the customer service department, reduced number of calls  - Efficient communication with customers 

  • Simplifying self-service & giving customers more control over their payment journeys

Learn more

Enco - Digital platform for energy and utilities

Recent years have brought radical transformation to the energy and utility sector which will change the face of the industry over the next decade. Please check our Behance case study which shows how to drive customer engagement, loyalty and value through the digital platform.

  • On-demand customer experiences

  • Fast customer service

  • The best-priced products

  • Quick delivery of new digital capabilities

Check on Behance

Digital transformation of B2B and B2C sales and customer service channels

Hycom implemented the B2B and B2C sales platforms as part of the company's digital transformation program

  • Hycom conducted a full range of services: from prioritizing and programming the transformation, mapping of the customer’s journeys, to designing and implementing the new system

  • SAP Commerce was the primary platform for digitizing B2B and B2C channels 

  • The solution was integrated with SAP C/4HANA and S/4HANA systems

Learn more

Start successful digital project now

  • Michael

     

    Frank

    Sales Director DACH

    michael.frank@hycom.digital

    See Michael Frank on LinkedIn

  • Marcin

     

    Sulikowski

    Sales Director Poland

    marcin.sulikowski@hycom.pl

    See Marcin Sulikowski on LinkedIn

  • Maciej

     

    Macias

    Head of Energy & Utilities Sector

    maciej.macias@hycom.digital

    See Maciej Macias on LinkedIn

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