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Creating Digital Solutions for the Evolving Energy Sector

Success in the competitive energy sector demands a strategic approach, flawless execution, and innovation. To address climate change and evolving consumer preferences, we help clients develop digital solutions, keeping their businesses resilient and forward-thinking.

Identify your challenge and find effective solutions

Your business needs

  • Automate frequent queries

    Reduce customer service inquiries by automating common energy usage, billing, and account management questions.

  • Reduce customer service workload 

    Enhance employee efficiency and reduce pressure on customer service by providing users with self-service and omnichannel support options.

  • Give customers access to information

    Empowers customers by giving them access to information and the ability to perform transactions conveniently, enhancing their overall experience.

Our recommendation

Self-service for energy and utilities

Your business need

  • Find new revenue sources

    Develop innovative business models and ecosystems in collaboration with other partners and stakeholders.

  • Implement effective change management

    Implement a result-oriented change management plan to reduce resistance to new technologies and business initiatives.

  • Align technology with business goals for maximum ROI

    Align business goals with technology to ensure maximum ROI by developing digital solutions that support energy transition and regulatory compliance.

Our recommendation

Solution strategy consulting

Your business needs

  • Design intuitive solutions 

    Improve customer experience with our UX/UI services by creating solutions that simplify access to essential information and services.

  • Personalize services for customer engagement 

    Engage customers with personalized energy-saving tips, customized usage reports, and relevant notifications through the right channel.

  • Make omnichannel the new norm 

    Ensure consistent design across websites, mobile apps, and customer service centers, enhancing customer satisfaction.

Our recommendation

UX design

Your business needs

  • Solve problems that matter to customers 

    Address customer needs and pain points to strengthen emotional connections with your brand and boost customer loyalty

  • Prevent challenges to minimize negative reviews
    Identify pro-actively potential issues before they escalate to reduce the risk of negative reviews or customer churn

  • Tailor offerings with customer insights 

    Gain insights into customer behavior and preferences to better tailor your utility offering and motivate customers to engage with your business

Our recommendation

Customer experience consulting

Your business needs

  • Update your infrastructure with no disruption to business 

    Modernize your legacy infrastructure to improve performance and scalability with minimal investment and maximum reuse of existing systems.

  • Seamlessly integrate new technologies 

    Integrate new technologies with existing infrastructure in a way that avoids disruptions and complexity, and ensures smooth operations.

  • Refine processes to reduce manual tasks
    Automate and simplify processes to boost efficiency and drastically reduce the time required for manual tasks.

Our recommendation

IT development and consulting

Magdalena Borek-Dwojak

Director of Digital and Customer Experience at innogy/currently e-on Polska

“The data collected during the project with Hycom is highly valuable, providing deep insights into our customers and their expectations. This helps us improve innogy’s digital environment, resulting in a consistent rise in customer satisfaction, our top priority.”

Accelerate digital customer service with the Enyu platform

  • Ready and fully configurable customer service portal for the energy industry

  • Open composable platform for enhanced business agility and technological scalability

  • Seamless integration with the SAP eCommerce Cloud ecosystem

  • Short implementation time and quick ROI

Explore our case studies

  • Self-service

  • Energy

  • Customer experience

  • Digital transformation

  • Case study

  • Solution strategy

Driving customer-centric change in Salzburg AG

The energy sector is shifting dramatically due to deregulation, sustainability, and changing customer expectations. In this volatile market, utilities like Salzburg AG are reinventing strategies. To improve customer experience, Salzburg AG launched the "One Face to the Customer" program, transitioning from a traditional utility to a modern, service-oriented entity for both B2B and B2C customers.

  • Self-service

  • Energy

  • Digital transformation

  • Case study

  • UX/UI

  • MACH

  • Cloud

Revolution in customer service at Orange Energia

With rising demand for efficient customer self-service and the need for scalability, Orange Energia decided to overhaul its digital services. The Hycom team conducted a quick "fit gap" technology analysis. The result was a new self-service portal built on Enyu architecture with the MACH concept, hosted on Cloud. In the first few weeks after launch, the portal attracted nearly 10,000 logins.

Future-ready business insights

  • Self-service

  • Energy

Introducing dynamic tariffs: implications for customers and utilities

Europe's energy landscape changes with dynamic tariffs that adjust based on real-time market conditions and demand. This flexible pricing can save customers money and help utility companies by encouraging off-peak electricity use, thus improving grid stability.

Read on to understand the implications for utility companies.

  • Self-service

  • Customer experience

  • Technology consulting

What do utility customers expect from modern self-service applications, and why are traditional portals insufficient?

A robust portal and self-service application serve as a gateway for users to interact with your service. To meet these expectations effectively, it's imperative to understand customers' expectations and provide features that cater to their diverse needs most efficiently and flexibly.

Ready to maximize your IT solutions? Schedule a free consultation today!