Hycom is a long term partner of Orange, and was engaged to deliver a best in class customer experience that would also maximize online conversion.
All of our designs are adaptive to offer a much better user experience. The majority of orange.pl visitors use mobile devices to access the platform.
Delivery of digital business platform in a partnership cooperation
Together Orange and Hycom have delivered multichannel eCommerce and eCare
solutions for Customers, Consultants and Sales representatives. These were based on two prime technologies: SAP Hybris and Oracle ATG.
Because of our experience in service sectors, we were able to draw upon our
detailed knowledge of industry processes and best practice. We were able to design digital experiences, and develop new offers and products, as well as carry out further system maintenance. Among our many deliveries were: UX for Omnichannel Platform, UX and UI for business, and redesigned processes for both orange.pl and njumobile.pl, ongoing
development and maintenance of SAP Hybris and Oracle ATG.
Throughout our mutually rewarding cooperation, team members from both partners
were taking advantage of different development models such as Agile and Waterfall depending on needs and circumstances.
Read more about our solutions
Customer Experience Mapping in innogy Poland
innogy Poland together with Hycom completed Customer Experience Mapping project.
Excellent CX in B2B
Śnieżka made effective use of the knowledge about its customers to focus on solving most important issues first and moving on into perfecting the system.