- Services
- Implementation of Commerce and Experience Platforms
Implementation of Qualtrics
- Experience Management (XM) is a holistic approach to listening to the voice of customers and using knowledge, understanding and insights to design and improve the experiences you deliver
- Qualtrics is the leader and creator of the Experience Management category and has been named a leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer
Qualtrics CustomerXM Implementation
Qualtrics Implementation
Launching the first Experience Management project
We will implement Qualtrics XM in your organization: manage access, create accounts, configure the tool and create first projects so that you can start capturing, analyzing, and reacting to your Customer feedback as soon as possible.
Knowledge Transfer
Enabling organization to effectively manage Customer Experience
Along technical implementation, during which we will be working closely with your team, we will conduct a series of training sessions covering all relevant Qualtrics CustomerXM functionalities.
Get a complete picture of your CX
Capture every viable experience in one system accessible to the entire organization.
Single view of customer data (both experience and operational) with automatic integrationto your systems
Understand your customers and deliver insights
Stats iQ: use statistical tools (including correlations, regressions, pivot tables, and more) to better understand customer experience
Text iQ: use text mining to uncover sentiments and trends in open text feedback
Predict iQ: predict your customer’s next step, whether it is a risk of churn or probability of new sales
Act on customer feedback
Automated actions in systems you already use. Connect SAP, Salesforce, Slack or Zendesk or any other system to build workflows tailored to your organization.
Real-time alerts based on roles, easy-to-set-up rules and customer context
Close the loop. Fix every broken experience: either by using automation or by connecting
the customer with people that can help.
Transactional or Relational survey
What do you get:
Survey Workshop to determine the scope and content of the survey
Survey built in QualtricsXM
Testing, distribution, and post-launch support
Close-the-loop System
What do you get:
Close-the-loop Workshop to confirm actions and responsibilities
Automated actions set up in Qualtrics
Plan of action for using feedback to drive change
Personalized Dashboard
What do you get:
Dashboard Design Meeting with key stakeholders
Connecting survey and operational data
Real-time, state-of-the-art customer experience dashboard in Qualtrics
Knowledge Transfer
What do you get:
Trainings and documentation for all Qualtrics features used during the implementation
Hands-on practical experience in creating surveys, actions, dashboard
Ability to run future Qualtrics projects independently
Top Problems Solved by Experience Management
We don’t have a full & clear picture of Customer Experience. Data is fragmented or split between departments
Get a complete picture of customer experience data (from surveys) and operational data (from systems) in one place
We’re not sure what are the key drivers of satisfaction or loyalty. Are they different for different customer segments
Use analytical tools and personalized dashboards to deliver insights and predict customer behaviors
It is difficult to convert customer feedback into action and “break the siloes” – involve other teams in the process
Deliver notifications to the right people, integrate with your internal systems and create automated workflows to close experience gaps immediately
Start successful digital project now
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Rolf
Kappler
Head of Manufacturing and Distribution Sector
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Maciej
Macias
Head of Energy & Utilities Sector
Let’s talk! Contact us or schedule a demo!
- Initial analysis of business processes in your company.
- Determining the optimal scope of implementation Prosperer functionalities.
- Initial cost estimation of potential implementation.
- Includes 1 Demo and FitGap Analysis