- Services
- Implementation of Commerce and Experience Platforms
Implementation of Qualtrics

- Experience Management (XM) is a holistic approach to listening to the voice of customers and using knowledge, understanding and insights to design and improve the experiences you deliver
- Qualtrics is the leader and creator of the Experience Management category and has been named a leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer
Qualtrics CustomerXM Implementation







Top Problems Solved by Experience Management
We don’t have a full & clear picture of Customer Experience. Data is fragmented or split between departments
Get a complete picture of customer experience data (from surveys) and operational data (from systems) in one place
We’re not sure what are the key drivers of satisfaction or loyalty. Are they different for different customer segments
Use analytical tools and personalized dashboards to deliver insights and predict customer behaviors
It is difficult to convert customer feedback into action and “break the siloes” – involve other teams in the process
Deliver notifications to the right people, integrate with your internal systems and create automated workflows to close experience gaps immediately
Start successful digital project now
Maciej
Macias
Head of Energy & Utilities Sector