Implementation of Qualtrics

What is Experience Management?

  • Experience Management (XM) is a holistic approach to listening to the voice of customers and using knowledge, understanding and insights to design and improve the experiences ​you deliver​
  • Qualtrics is the leader and creator ​of the Experience Management category​ and has been named a leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer​ ​ ​

Qualtrics CustomerXM Implementation​

Qualtrics Implementation​

Launching the first Experience Management project

​​We will implement Qualtrics XM in your organization: manage access, create accounts, configure the tool and create first projects so that you can start capturing, analyzing, and reacting to your Customer feedback as soon as possible.​​

Knowledge ​Transfer ​

Enabling organization to effectively manage Customer Experience

Along technical implementation, during which we will be working closely with your team, we will conduct a series of training sessions covering all relevant Qualtrics CustomerXM functionalities.​

Get a complete ​picture of your CX​

  • Capture every viable experience ​in one system accessible ​to the entire organization.

  • Single view of customer data ​(both experience and operational) with automatic integration​to your systems

Understand your customers ​and deliver insights​

  • Stats iQ: use statistical tools (including correlations, regressions, pivot tables, ​and more) to better understand customer experience

  • Text iQ: use text mining to uncover sentiments and trends in open text feedback

  • Predict iQ: predict your customer’s next step, whether it is a risk of churn or probability ​of new sales

Act on customer feedback

  • Automated actions in systems you already use. Connect SAP, Salesforce, Slack or Zendesk or any other system to build workflows tailored ​to your organization.

  • Real-time alerts based on roles, easy-to-set-up rules and customer context

  • Close the loop. Fix every broken experience: either by using automation or by connecting ​
    the customer with people that can help.

Transactional or Relational survey

What do you get:​

  • Survey Workshop to determine ​the scope and content of the survey​

  • Survey built in QualtricsXM​

  • Testing, distribution, ​and post-launch support​

Close-the-loop​ System​

What do you get:​​

  • Close-the-loop Workshop to confirm actions and responsibilities​

  • Automated actions set up in Qualtrics​

  • Plan of action for using feedback ​to drive change​

Personalized Dashboard​

What do you get:​

  • Dashboard Design Meeting ​with key stakeholders​

  • Connecting survey ​and operational data​

  • Real-time, state-of-the-art ​customer experience dashboard ​in Qualtrics

Knowledge ​Transfer​

What do you get:​

  • Trainings and documentation ​for all Qualtrics features used ​during the implementation ​

  • Hands-on practical experience in creating surveys, actions, dashboard​

  • Ability to run future Qualtrics projects independently​

Top Problems Solved by Experience Management​

We don’t have a full & clear picture of Customer Experience. Data is fragmented or split between departments

Get a complete picture of customer experience data (from surveys) and operational data (from systems) ​in one place

We’re not sure what are the key drivers of satisfaction or loyalty. Are they different for different customer segments

Use analytical tools and personalized dashboards to deliver insights and predict customer behaviors

It is difficult to convert customer feedback into action and “break the siloes” – involve other teams in the process

Deliver notifications to the right people, integrate with your internal systems​ and create automated workflows to close experience gaps immediately

Start successful digital project now

  • Rolf



    Head of Manufacturing and Distribution Sector

  • Maciej



    Head of Energy & Utilities Sector

Let’s talk! Contact us or schedule a demo!

  • Initial analysis of business processes in your company.
  • Determining the optimal scope of implementation Prosperer functionalities.
  • Initial cost estimation of potential implementation.
  • Includes 1 Demo and FitGap Analysis