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  • Composable Solutions​ for Digital Service ​& Commerce

Composable Solutions​ for Telecommunication

Hycom designs and builds digital solutions in the area of customer self-service and commerce with a focus on great customer experience and business value​

  • Customer​ Self-Service​
  • Digital ​Sales ​
  • Omnichannel Experience​

Architecture that accelerates ​the implementation of the solution​

Composable approach provides flexibility​ and allows a consistent omnichannel experience​

Hycom helps Telco companies meet their goals and overcome challenges of digital initiatives​

Many customers find self-service applications difficult requiring more effort than human interaction​ ​

Directing customers to digital self-service​ ​

There is a myriad of systems and processes that are critical to integrate with and technology delivery is slower than business demand​ ​

Increasing the effectiveness of digital development​ ​

Data is scattered and inconsistent across many systems and new data increasingly emerges from the intelligent measuring​ ​

Increasing the quality of digital self-service​ ​

It is difficult to understand and control customers across siloed and inconsistent touchpoints ​ ​ ​

Integrating omnichannel experience​ ​

Transformation of
self-service in UPC

Hycom helped to set up and start the transformation of customer-facing solutions platform by building a self-service application, setting microservices architecture and CI/CD delivery and lean approach to development based on customer understanding. 

  • Building a more intuitive invoice solution that shifts customers towards self-service 

  • The lower number of inquiries in the customer service department, reduced number of calls  - Efficient communication with customers 

  • Simplifying self-service & giving customers more control over their payment journeys

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An omnichannel platform for Telecommunication

  • A unified customer and data offer

  • A headless service-based architecture

  • An omnichannel real-time personalization engine

  • Constant contact with customers to understand their needs and address obstacles

Learn more

Start successful digital project now

  • Michael

     

    Frank

    Sales Director DACH

    michael.frank@hycom.digital

    See Michael Frank on LinkedIn

  • Marcin

     

    Sulikowski

    Sales Director Poland

    marcin.sulikowski@hycom.pl

    See Marcin Sulikowski on LinkedIn

  • Maciej

     

    Macias

    Head of Energy & Utilities Sector

    maciej.macias@hycom.digital

    See Maciej Macias on LinkedIn

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