Why isn't the implemented technology producing the expected results?
You already have ERP, CRM and a B2B platform, but your digital channel still falls short of expectations? Discover where the gap between implemented technology and its real adoption by customers and teams comes from.
CSL World is a digital forwarding ecosystem created by Hycom and Otimo for CSL. The platform integrates sea freight, road transport, port operations, and customs clearance, using AI to automate documents and optimize forwarders’ daily work.
Safe B2B Transformation: How to Implement a Customer Portal Without Turning Your Company Upside Down
Digitizing customer service can be done without revolutionizing the heart of the company and without risky experiments on the living organism of the business.
Anatomy of a B2B process: 4 bottlenecks that are quietly holding back your growth
Analysis of processes in manufacturing and distribution companies shows that regardless of the industry, problems recur in the same places. Here are the four most common bottlenecks that slow down B2B operations.
Digital transformation of Osadkowski — from a traditional agricultural supplier to a modern eCommerce & Self-Service Platform
Osadkowski specializes in plant protection, seeds, and crops. Leading in cooperation with Polish farms, it builds its market position through trust and professional services. To meet farmers' needs, Osadkowski launched a modern and user-friendly eCommerce platform to support local communities and invest in the Polish countryside.
Hycom will build AI-based shipping platform for CSL
The aim of the project is to design, implement and launch an integrated Forwarding Platform to increase automation, transparency and efficiency in CSL's transportation processes.
InPost. A business that understands the customer - how do the best do it?
InPost is constantly investing in technology, including mobile apps and parcel machines. This reduces customer service costs, but also increases the convenience of parcel delivery.
Śnieżka made effective use of the knowledge about its customers to focus on solving most important issues first and moving on into perfecting the system.
Will Big Data and Hyper-Personalization replace research projects on Customer Experience in the energy and utilities sector?
The amendment to the Energy Law forces energy companies to shift to a customer-centric model. Consumers will gain access to a price comparison tool and the ability to change providers in less than 24 hours.
With rising demand for efficient customer self-service and the need for scalability, Orange Energia decided to overhaul its digital services. The Hycom team conducted a quick "fit gap" technology analysis. The result was a new self-service portal built on Enyu architecture with the MACH concept, hosted on Cloud. In the first few weeks after launch, the portal attracted nearly 10,000 logins.
Service Portal - comprehensive digitalization of installation and service processes
Companies often struggle with complex customer service processes and improving the efficiency of spare parts sales, especially in manufacturing and distribution. Issues arise from complicated installations, paper workflows, and lack of detailed documentation. Hycom's Service Portal offers a smarter, more organized solution. It streamlines the management of installation and service processes, handles service documentation, supports installation and startup, and manages service requests through a digital platform.
The energy sector is shifting dramatically due to deregulation, sustainability, and changing customer expectations. In this volatile market, utilities like Salzburg AG are reinventing strategies. To improve customer experience, Salzburg AG launched the "One Face to the Customer" program, transitioning from a traditional utility to a modern, service-oriented entity for both B2B and B2C customers.
Cerrad's international expansion fueled by advanced B2B eCommerce platform
Cerrad's business strategy has been impacted by the COVID-19 pandemic, the war in Ukraine, and rising fossil fuel prices. To cut costs, Cerrad implemented a hybrid eCommerce and customer self-service platform using the Hycom Accelerator Prosperer. This solution was completed in under six months, reducing development costs and expanding Cerrad's market reach.
Introducing dynamic tariffs: implications for customers and utilities
Europe's energy landscape changes with dynamic tariffs that adjust based on real-time market conditions and demand. This flexible pricing can save customers money and help utility companies by encouraging off-peak electricity use, thus improving grid stability.
Read on to understand the implications for utility companies.
Improve UPC customer experience with total experience approach
UPC Poland, part of the iliad Group, provides TV, internet, and phone services to over 1.5 million customers. To enhance customer experience and cut costs, they wanted to have a great digital self-service portal to prevent service cut-offs, confirm payments, and clarify billing details. Read how Hycom helped improve these features and also redesigned invoices, which reduced call center inquiries by about 30%.
Headless B2B eCommerce - why should your company consider it and how to implement it well?
In the face of digitization, the B2B eCommerce industry has experienced very dynamic changes in recent years, which still compel enterprises to adopt advanced technologies.
Level up customer service with SAP ERP migration to cloud S4/Hana
SAP's policy has significantly influenced many companies, compelling them to consider migrating their ERP systems to the cloud. It's an opportunity to assess and potentially renew or replace customer self-service systems.
When a team follows the feature-driven roadmap, it's like being on autopilot: finishing one feature, then hopping onto the next, without pausing to check if it still makes sense in the light of the market dynamics. Time and again, product managers get stuck in an endless cycle of wrong conversations, focusing solely on getting those features out the door. It's a loop that’s hard to break. Read why the discussion should move from a feature-based roadmap into an outcome-based one.
