Insights

You already have ERP, CRM and a B2B platform, but your digital channel still falls short of expectations? Discover where the gap between implemented technology and its real adoption by customers and teams comes from.

CSL World is a digital forwarding ecosystem created by Hycom and Otimo for CSL. The platform integrates sea freight, road transport, port operations, and customs clearance, using AI to automate documents and optimize forwarders’ daily work.

Digitizing customer service can be done without revolutionizing the heart of the company and without risky experiments on the living organism of the business.

Dormer Pramet is transforming its B2B platform into a powerful revenue-generating tool.

Analysis of processes in manufacturing and distribution companies shows that regardless of the industry, problems recur in the same places. Here are the four most common bottlenecks that slow down B2B operations.

Why B2B customer service automation stops being an IT project and starts being a strategic decision.

A case study from the agricultural market that shows that transformation does not have to be complicated or costly.

Hycom, which specializes in developing B2B digital solutions, began working with Olimp Lab at the end of May 2025

Osadkowski specializes in plant protection, seeds, and crops. Leading in cooperation with Polish farms, it builds its market position through trust and professional services. To meet farmers' needs, Osadkowski launched a modern and user-friendly eCommerce platform to support local communities and invest in the Polish countryside.

The aim of the project is to design, implement and launch an integrated Forwarding Platform to increase automation, transparency and efficiency in CSL's transportation processes.

InPost is constantly investing in technology, including mobile apps and parcel machines. This reduces customer service costs, but also increases the convenience of parcel delivery.

Śnieżka made effective use of the knowledge about its customers to focus on solving most important issues first and moving on into perfecting the system.

The amendment to the Energy Law forces energy companies to shift to a customer-centric model. Consumers will gain access to a price comparison tool and the ability to change providers in less than 24 hours.

Learn how a PIM system improves product data management in B2B e-commerce, increasing efficiency and data control.

Hy Assistant is an intelligent AI assistant that improves efficiency and reduces costs in your call center by supporting 57 languages.

What is digital accessibility all about? Learn how to prepare your company for the new European Accessibility Act Directive that is coming in 2025!

Discover the steps for successful B2B eCommerce in Manufacturing & Distribution. Our 4-week "guided journey" covers prework, goal setting, customer insights, solution features, roadmapping, and architecture integration.

With rising demand for efficient customer self-service and the need for scalability, Orange Energia decided to overhaul its digital services. The Hycom team conducted a quick "fit gap" technology analysis. The result was a new self-service portal built on Enyu architecture with the MACH concept, hosted on Cloud. In the first few weeks after launch, the portal attracted nearly 10,000 logins.

Companies often struggle with complex customer service processes and improving the efficiency of spare parts sales, especially in manufacturing and distribution. Issues arise from complicated installations, paper workflows, and lack of detailed documentation. Hycom's Service Portal offers a smarter, more organized solution. It streamlines the management of installation and service processes, handles service documentation, supports installation and startup, and manages service requests through a digital platform.

The energy sector is shifting dramatically due to deregulation, sustainability, and changing customer expectations. In this volatile market, utilities like Salzburg AG are reinventing strategies. To improve customer experience, Salzburg AG launched the "One Face to the Customer" program, transitioning from a traditional utility to a modern, service-oriented entity for both B2B and B2C customers.

Cerrad's business strategy has been impacted by the COVID-19 pandemic, the war in Ukraine, and rising fossil fuel prices. To cut costs, Cerrad implemented a hybrid eCommerce and customer self-service platform using the Hycom Accelerator Prosperer. This solution was completed in under six months, reducing development costs and expanding Cerrad's market reach.

Europe's energy landscape changes with dynamic tariffs that adjust based on real-time market conditions and demand. This flexible pricing can save customers money and help utility companies by encouraging off-peak electricity use, thus improving grid stability.

Read on to understand the implications for utility companies.

UPC Poland, part of the iliad Group, provides TV, internet, and phone services to over 1.5 million customers. To enhance customer experience and cut costs, they wanted to have a great digital self-service portal to prevent service cut-offs, confirm payments, and clarify billing details. Read how Hycom helped improve these features and also redesigned invoices, which reduced call center inquiries by about 30%.

In the face of digitization, the B2B eCommerce industry has experienced very dynamic changes in recent years, which still compel enterprises to adopt advanced technologies.

SAP's policy has significantly influenced many companies, compelling them to consider migrating their ERP systems to the cloud. It's an opportunity to assess and potentially renew or replace customer self-service systems.

In the constantly changing business landscape, where digital disruption is the norm, companies must undergo transformative journeys to remain competitive. However, before diving deeper into digitalization, it's essential to conduct a digital maturity analysis. Discover how a company can benefit from this assessment.

When a team follows the feature-driven roadmap, it's like being on autopilot: finishing one feature, then hopping onto the next, without pausing to check if it still makes sense in the light of the market dynamics. Time and again, product managers get stuck in an endless cycle of wrong conversations, focusing solely on getting those features out the door. It's a loop that’s hard to break. Read why the discussion should move from a feature-based roadmap into an outcome-based one.

Many enterprise eCommerce platforms rely on complex monolithic software developed by large teams struggling to meet business needs. With the rise of mobile traffic and market competition, companies feel the pressure to evolve. Read how adopting a microservice architecture, enables innovative companies to deliver software quickly, frequently, and reliably.

After-sales customer care is key to attracting new clients through positive word-of-mouth and generating revenue. Discover how solutions like augmented reality, dedicated apps, and training programs enhance customer loyalty. These tools provide valuable resources, helping customers fully utilize and enjoy their purchases.

Telecom, energy, and media companies are expanding their services, driven by digital innovations like 5G, 8K TV, and IoT. This rapid growth requires advanced software solutions, as traditional Content Management Systems (CMS) struggle to manage the diverse digital content and new channels. Find out why headless CMS is becoming the preferred choice of innovative companies.

Hycom.digital's Utilities 4.0 concept digitally transforms energy companies to meet the market demands. It focuses on enhancing customer experience, efficient data management, implementing self-service portals, and integrating eCommerce platforms. This approach reduces customer churn and creates new revenue streams. Learn how Hycom's strategy can benefit your business.

OroCommerce 6.0 marks a significant advancement in B2B commerce, improving both the user and customer experience with cutting-edge technology. Discover the exciting new features and enhancements now available in this latest version.

We live in a VUCA world, dealing with volatility, uncertainty, complexity, and ambiguity in everyday business. This makes strategy management challenging, even in the seemingly stable energy sector. Despite its resistance to fast changes, the industry faces inevitable shifts due to social pressure and technological innovations. Read more to find out about the key trends affecting the energy industry.

Choosing the right B2B eCommerce platform can be challenging, but this article guides you to simplify the process. We delve into the key factors to consider when selecting a platform, including how well it meets your business needs, its ability to scale with your growth, and how seamlessly it integrates with your existing systems. Find out how to reap long-term benefits from the right eCommerce.

As developers, we face constant change and evolution. Whenever we reach a certain level of awareness and confidence in a particular technology, another solution appears on the horizon.

Implementing new technologies can be challenging and highlights the importance of people's roles and interactions. At Hycom, we use the psychometric tools FRIS® and FACET5 to enhance collaboration and build effective relationships within teams and with clients. These tools have helped us understand team dynamics and client engagement, improving communication, efficiency, and overall client satisfaction.

n8n is a no-code/low-code tool for automating processes and integrating applications. Find out how it allows users to create workflows by connecting nodes that perform tasks like data transformation, API calls, and more. The platform supports a wide range of integrations, making it versatile for tasks like data import, system integration, and process automation.

Digital transformation. Omnichannel. Behind boastful marketing messages, very rarely do we hear about real-life difficulties and struggles from people in the trenches. And the harsh reality is, real digital transformation is hard. Particularly transformation in telecom companies is on another level of difficulty to get right – as anyone involved in the overhaul of systems in the telecom industry will surely agree.

Delivering an omnichannel telecom platform for different users is challenging, as it involves contracts with or without devices, various payment options, and bundles with TV, VAS, utilities, and financial services. This complexity surpasses standard retail eCommerce transformations. Learn how we guide companies through the design and technology development process, ensuring a comprehensive business transformation, not just an IT implementation.

A robust portal and self-service application serve as a gateway for users to interact with your service. To meet these expectations effectively, it's imperative to understand customers' expectations and provide features that cater to their diverse needs most efficiently and flexibly.

Following text is an excerpt from conversation of Artur Urbański – VP Consulting Hycom with Shaneil Lafayette from Elastic Path on customer experiences enabled by composable commerce architecture. For full interview please watch the video.

When trying to optimize a complex business process such as a Product Catalog, digital strategies are key to scalability and agility. 

Telecom companies must urgently update legacy systems to create a modern, digital omnichannel infrastructure that meets rising customer expectations. Outdated systems hinder the ability to offer customer-centric services. Read how Hycom's approach focuses on understanding the customer journey and improving omnichannel commerce, data management, and self-service options.

In the IT industry, innovation is essential for companies to remain competitive. It involves creating new or improved products and systems, providing market advantages. Learn how fostering an internal incubator initiative is crucial for boosting team morale, advancing the company, and staying relevant.

Osadkowski Company, a leading Polish distributor of agricultural supplies, began a digital transformation to improve customer experience, operational efficiency, and business flexibility. Partnering with Hycom, they aimed to transform their sales and customer service channels using a "one step earlier" approach, starting with setting transformation goals aligned with their strategy.

One question regarding Scrum that comes up quite often, whether it’s during an academic discussion with my “colleagues from the industry” or just some theoretical pondering of my own, is: if you had to eliminate 1 Scrum event – which one would it be?

Customers abandon a portal when it loses project, basket or order context. Learn how UX redesign can connect different buying methods and increase adoption of B2B self-service.

Reordering should save work, not copy old problems. Learn how to connect order history, shopping lists, and substitutes in one coherent B2B journey.

More events do not mean better decisions. Learn how to connect user behaviour, B2B rules, and ERP and PIM data to measure real portal conversion.

When a portal fails to recognise a product reference, the customer returns to email or phone. Learn how data, ranking, variants and analytics can make B2B search lead to the right product faster.

Changing vendors does not have to mean replacing the platform. Learn how to regain control of a custom B2B system and combine stable maintenance with development.

A large catalogue creates little value if customers cannot find the right variant. See how data, filters, search and UX form an effective B2B selection journey.

B2B personalisation starts with a customer decision, not an algorithm. Learn how to connect offers, prices and recommendations in an existing manufacturer portal.

Learn how to implement an automated complaint process in a manufacturing company, connect it with ERP, and use a B2B portal to organize customer communication.

See how to design a B2B platform that guides customers through product configuration, presents the right price and turns a complex choice into a valid order.

PIM-to-B2B synchronisation works only when customers see the right variant and current document. Learn how to organise product readiness, exceptions and publishing.

Long-term B2B platform development requires more than a team that clears the backlog. Learn how to test a software house on a real purchasing process before committing to a multi-year roadmap.

Learn how to find a software house for implementing an online B2B ordering system and how to plan a portal with ERP/SAP integration, roles, price lists, statuses and self-service.

Learn which company will create a B2B platform for your business and how to plan a customer portal, distributor portal, ERP/SAP integrations and MVP development.

Learn how to automate B2B complaint handling in a manufacturing company, connect the process with ERP, and give customers transparent access to statuses, documents and case history.

Learn how Hycom helps manufacturing companies automate B2B customer service, implement self-service portals, and integrate customer processes with ERP, CRM, and PIM systems.

Learn how to find a provider of a system for automating customer inquiries about product prices and availability, and when to choose Hycom as a partner for a B2B portal and ERP integration.